PRIVACY POLICY

Last updated: 26 June 2026

Sancta Maria Ecommerce Private Limited, operating the website IndianSlingshot.com under the brand INDIAN SLINGSHOT, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, place an order, communicate with us, subscribe to marketing communications or otherwise use our products and services.

In this Privacy Policy, “we”, “us” and “our” refer to:

SANCTA MARIA ECOMMERCE PRIVATE LIMITED
CIN: U74999KA2020PTC134970
GSTIN: 29ABDCS7875E1ZU

By using our website or providing your personal information, you acknowledge that your information will be handled as described in this Privacy Policy and in accordance with applicable law.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

• IndianSlingshot.com and its associated pages;
• customer accounts and checkout;
• email, telephone, WhatsApp and customer-support communications;
• product enquiries, dealer or bulk-order enquiries;
• promotions, newsletters, reviews, surveys and events;
• payment, delivery, return, refund and warranty processes; and
• authorised applications, plugins and services connected to our online store.

This policy does not apply to third-party websites, applications or services that operate independently and have their own privacy policies.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

A. Identity and contact information

This may include:

• name;
• billing and delivery address;
• email address;
• telephone or WhatsApp number;
• country, state, city and postal code; and
• company, GST or business information for dealers and business customers.

B. Account information

When you create or use a customer account, we may process:

• account name;
• email address or mobile number;
• login and authentication information;
• saved delivery addresses;
• wishlist and account preferences; and
• account activity and order history.

Passwords and account authentication may be managed through Shopify or another authorised authentication provider.

C. Order and transaction information

This may include:

• products ordered;
• order number;
• price, discounts and taxes;
• payment status and selected payment method;
• shipping and tracking information;
• returns, replacements, refunds and cancellations;
• invoices and transaction records; and
• fraud-prevention and order-verification information.

D. Payment information

Payments may be processed by banks, payment gateways, UPI providers, card networks, PayPal or other authorised payment-service providers.

Complete card numbers, CVV numbers, UPI PINs, internet-banking passwords and similar authentication credentials are normally collected directly by the payment provider and are not intended to be stored by us.

We may receive limited payment-related information such as:

• payment status;
• transaction or reference number;
• payment method;
• payer name;
• partial or masked account information; and
• refund status.

E. Communications and customer-support information

We may collect information you provide when you:

• contact customer support;
• send emails or WhatsApp messages;
• call us;
• submit an enquiry or complaint;
• request an order update;
• participate in a survey;
• submit photographs or videos;
• post a review; or
• communicate through a social-media platform.

Customer-support communications may be retained for service quality, dispute resolution, fraud prevention, legal compliance and training.

F. Device and technical information

When you browse the website, certain information may be collected automatically, including:

• Internet Protocol address;
• browser type and version;
• device type;
• operating system;
• approximate location derived from the IP address;
• language and time-zone settings;
• referring website;
• pages viewed;
• links or buttons selected;
• session information;
• cart activity; and
• website-performance and error information.

G. Marketing and preference information

This may include:

• newsletter subscription status;
• communication preferences;
• cookie choices;
• products viewed or added to a cart;
• campaign interactions;
• promotional responses; and
• advertising preferences.

H. Information submitted for special orders

For imported, customised, pre-order, international-shipping, dealer or bulk orders, we may collect additional information that is reasonably necessary to confirm, manufacture, import, export, insure, clear through customs or deliver the order.

We will not request sensitive identification documents unless reasonably necessary for a lawful and specified purpose.

3. How We Collect Personal Information

We may collect information:

• directly from you;
• automatically through cookies and similar technologies;
• from Shopify and applications connected to our store;
• from payment providers;
• from delivery, shipping and logistics companies;
• from customs, postal or fulfilment partners;
• from customer-support platforms;
• from advertising and analytics providers;
• from social-media platforms when you interact with us;
• from fraud-prevention or identity-verification providers; and
• from publicly available or legally authorised sources.

4. How We Use Personal Information

We may process personal information for the following purposes.

A. Providing products and services

We use information to:

• create and manage customer accounts;
• process and confirm orders;
• collect and verify payments;
• arrange manufacturing, procurement or import of pre-order products;
• pack, ship and deliver orders;
• provide tracking updates;
• issue invoices;
• process returns, replacements, cancellations and refunds;
• provide warranty or after-sales support; and
• respond to product and order enquiries.

B. Communication and customer service

We may use your contact information to:

• send order confirmations;
• send payment and delivery updates;
• respond to questions or complaints;
• obtain information needed to complete an order;
• communicate about delays, stock availability or customs issues;
• provide safety information or product notices; and
• resolve disputes.

Transactional communications may be sent even when you have opted out of promotional communications.

C. Security and fraud prevention

We may use information to:

• verify orders and payments;
• detect suspicious activity;
• prevent fraud, abuse and unauthorised transactions;
• protect customer accounts;
• protect our website, employees and customers;
• investigate security incidents; and
• enforce our policies and legal rights.

D. Legal and regulatory compliance

We may process and retain information to:

• comply with taxation, GST, accounting and company laws;
• maintain invoices and business records;
• respond to lawful requests from courts, regulators or government authorities;
• comply with customs, import, export and shipping requirements;
• establish, exercise or defend legal claims; and
• comply with applicable consumer-protection and data-protection laws.

E. Website operation and improvement

We may use technical and usage information to:

• operate and secure the website;
• remember cart and account preferences;
• diagnose technical problems;
• measure website performance;
• understand how visitors use the website;
• improve navigation, products and services; and
• prevent automated abuse or malicious activity.

F. Marketing

Where permitted by law or based on your consent, we may use your information to:

• send newsletters;
• provide product-launch information;
• communicate offers and promotions;
• display relevant advertisements;
• measure campaign performance; and
• recommend products that may interest you.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us.

You may request that promotional WhatsApp or SMS messages be stopped by replying with an opt-out request or contacting customer support.

5. Grounds for Processing

Depending on the circumstances and the law applicable to you, we may process personal information:

• with your consent;
• to take steps requested by you before entering into a transaction;
• to process and fulfil your order;
• for purposes for which you voluntarily provided the information;
• to comply with legal obligations;
• to prevent fraud and protect security;
• to establish or defend legal claims; or
• for legitimate business purposes where permitted by applicable law.

Where processing is based on consent, you may withdraw your consent. Withdrawal will not affect processing already lawfully completed and may not prevent us from retaining information that must be kept under applicable law.

6. Shopify and Ecommerce Platform Services

Our online store is hosted and supported using Shopify’s ecommerce platform.

Shopify may process information about:

• website visits;
• customer accounts;
• orders;
• payments;
• fraud-prevention checks;
• checkout activity;
• Shop or Shop Pay usage; and
• interactions with Shopify-supported features.

In many situations, Shopify processes customer information as a service provider on our behalf. For certain Shopify services, such as Shop, Shop Pay, Shopify Network Intelligence or other enhanced services, Shopify may process information for purposes separately described in Shopify’s own privacy documentation.

Customers may visit the Shopify Privacy Portal to understand or exercise rights relating to information processed independently by Shopify:

https://privacy.shopify.com/

The availability of particular Shopify features may depend on our store settings and your location.

7. Cookies and Similar Technologies

We and our authorised service providers may use cookies, pixels, tags, local storage and similar technologies.

Cookies may fall into the following categories.

Essential cookies

These are necessary to:

• operate the website;
• maintain security;
• remember shopping-cart contents;
• enable checkout;
• authenticate accounts; and
• prevent fraud.

Essential cookies cannot always be disabled without affecting website operation.

Functional cookies

These may remember:

• language;
• currency;
• location;
• account settings; and
• website preferences.

Analytics cookies

These help us understand:

• how many people visit the website;
• which pages are viewed;
• how visitors navigate the website;
• whether errors occur; and
• how website performance can be improved.

Advertising cookies

Where enabled, these may help us and authorised advertising partners:

• measure advertisements;
• limit repeated advertisements;
• create advertising audiences; and
• display advertisements that may be more relevant.

Where required, non-essential cookies will be activated based on your consent. You may use our cookie banner or privacy settings to change your choices.

You may also block or delete cookies through your browser settings. Blocking cookies may affect account, cart, checkout or website functionality.

8. When We Share Personal Information

We may share the minimum information reasonably necessary with the following categories of recipients.

Ecommerce and hosting providers

This includes Shopify, cloud-hosting providers, website applications and technical-support providers.

Payment providers

This includes banks, payment gateways, UPI providers, card networks, PayPal and fraud-prevention providers.

Shipping and fulfilment providers

We may share information with:

• couriers;
• postal services;
• logistics companies;
• customs agents;
• fulfilment partners;
• manufacturers; and
• suppliers involved in fulfilling a special or pre-order item.

Information may include the customer’s name, address, contact number, product details, invoice information and other details required to deliver or clear the shipment.

Communications and support providers

This may include email, SMS, telephone, WhatsApp, helpdesk and customer-relationship-management providers.

Analytics and advertising providers

Where enabled and permitted, limited information may be disclosed to analytics, search-engine, social-media and advertising providers.

Professional advisers

Information may be shared with accountants, auditors, lawyers, insurers, consultants and other professional advisers where reasonably necessary.

Government and legal authorities

We may disclose information when required by law, court order, regulatory direction or a valid request from an authorised government agency.

Business restructuring

Information may be disclosed as part of a proposed or completed merger, acquisition, financing, restructuring, transfer of business or sale of assets, subject to appropriate safeguards.

9. Selling or Sharing Personal Information

We do not sell or rent personal information to third parties for monetary consideration.

However, certain advertising or analytics activities may be legally classified as the “sale” or “sharing” of personal information in some jurisdictions, even where no money is received.

Where required by applicable law, we will provide a cookie-consent mechanism, data-sharing opt-out page or other privacy control.

10. International Processing and Transfers

Our website is operated from India, but Shopify, payment processors, application providers, cloud-service providers, advertising providers, international suppliers and logistics providers may process information in countries outside India.

As a result, personal information may be transferred to or accessed from countries whose data-protection laws differ from those in your country.

Where required, we will take reasonable measures to ensure that such transfers are made:

• for a lawful and specified purpose;
• subject to contractual or organisational safeguards;
• in accordance with applicable restrictions; and
• only to recipients that reasonably require the information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

The retention period may depend on:

• whether you maintain an active customer account;
• whether an order, return, refund or complaint remains open;
• warranty or product-support requirements;
• fraud-prevention and security requirements;
• contractual limitation periods;
• tax, GST, accounting and company-record requirements;
• customs or shipping requirements; and
• pending or anticipated legal proceedings.

Order, invoice, payment and tax-related records may be retained for the period required under applicable accounting, company and taxation laws, even if an account-erasure request is made.

When information is no longer reasonably required, we may securely delete, anonymise or restrict access to it.

12. Security of Personal Information

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against:

• unauthorised access;
• unlawful disclosure;
• loss;
• misuse;
• alteration;
• destruction; and
• accidental or unlawful processing.

Safeguards may include:

• secure connections;
• access controls;
• account authentication;
• restricted employee access;
• security logging and monitoring;
• backups;
• service-provider agreements;
• software updates; and
• incident-response procedures.

No internet transmission, website, payment system or electronic-storage method can be guaranteed to be completely secure. Customers are responsible for protecting their account password, devices and authentication credentials.

13. Personal Data Breaches

If we become aware of a personal-data breach, we will investigate the incident and take reasonable steps to:

• contain the breach;
• reduce the potential harm;
• restore security;
• prevent recurrence; and
• comply with applicable notification requirements.

Where required by law, affected individuals and the appropriate authority will be informed without unreasonable delay.

14. Your Privacy Rights

Subject to applicable law and appropriate identity verification, you may have the right to:

• obtain information about personal data being processed;
• request access to your personal information;
• request correction of inaccurate or misleading information;
• complete incomplete information;
• update outdated information;
• request erasure of information that is no longer required;
• withdraw consent;
• unsubscribe from direct marketing;
• object to or restrict certain processing where applicable;
• request data portability where applicable;
• raise a grievance;
• nominate another person to exercise applicable rights in the event of death or incapacity; and
• complain to the relevant data-protection authority after using our grievance mechanism.

Certain requests may be refused or limited where retention or continued processing is required for:

• order fulfilment;
• refunds, warranties or disputes;
• fraud prevention;
• taxation and accounting;
• compliance with law;
• legal claims; or
• protection of the rights of another person.

15. How to Submit a Privacy Request

To submit a request, email:

support@indianslingshot.com

Use the subject line:

Privacy Request – [Access / Correction / Erasure / Consent Withdrawal / Grievance]

Please include:

• your full name;
• registered email address or mobile number;
• relevant order number, where applicable;
• the nature of your request; and
• sufficient information for us to identify the relevant record.

We may request reasonable verification before providing, correcting or deleting personal information.

We will acknowledge and respond to valid grievances within a reasonable period and, in any event, within the period required by applicable law. Our internal target is to resolve privacy grievances within 30 days, although complex requests may take longer where legally permitted.

16. Children’s Privacy and Adult Purchases

Purchases through this website must be made by a person who is at least 18 years old and legally capable of entering into a contract.

Some products may be suitable for supervised sporting, training or recreational use by younger persons, but the account creation, purchase and payment must be completed by an adult parent or lawful guardian.

We do not knowingly seek to collect personal information directly from children without appropriate parental or guardian involvement.

Where we learn that a child’s information has been collected without appropriate authorisation, we will take reasonable steps to delete or restrict the information, unless retention is required by law.

We do not knowingly use children’s personal information for behavioural advertising.

17. Product Reviews and Public Content

If you submit a product review, photograph, video, testimonial, social-media post or other public contribution, your name, profile information and submitted content may be visible to other visitors.

Do not include personal information that you do not wish to make public.

We may moderate, remove or retain reviews in accordance with our review policy, legal obligations and fraud-prevention requirements.

18. Third-Party Links and Platforms

Our website may contain links to third-party services such as:

• payment providers;
• delivery-tracking websites;
• Google Maps;
• WhatsApp;
• YouTube;
• Facebook;
• Instagram;
• X;
• Pinterest; and
• affiliate or partner websites.

These services operate independently and may collect information under their own privacy policies. We are not responsible for the privacy or security practices of third-party websites or applications.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• changes in law;
• changes to our products or services;
• new payment, shipping or technology providers;
• changes to Shopify features;
• security or operational developments; or
• improvements to our privacy practices.

The revised version will be published on this page with a new “Last updated” date.

Material changes may also be communicated through email, account notification, website notice or another appropriate method.

20. Privacy and Grievance Contact

Designated Privacy and Grievance Officer:
YESURAJ GNANAPRAGASAM

SANCTA MARIA ECOMMERCE PRIVATE LIMITED

Address:
#122, First Floor, 3rd Cross,
Chowdeshwari Nagara, Hosa Byrohalli,
Archakara Layout 2nd Stage, Sulikere,
Bengaluru, Karnataka – 560060, India

Email: support@indianslingshot.com

Telephone:
+91 88844 35356
+91 88840 35356

When contacting the Grievance Officer, please include your name, contact details, relevant order number and a clear explanation of your concern.